Privacy Policy

MetaCrust Services Ltd. is headquartered at 100 Signal Hill Rd., St. John’s, Newfoundland & Labrador, Canada. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

We collect only what is needed to respond to you and to understand how the website is used:

• Contact form details: your name, email address, organization, product of interest and message.
• Usage data: pages visited, referring pages, approximate location, device and browser type, collected through Google Analytics only if you accept analytics cookies.
• Email correspondence you send to our team directly.

We do not collect data from the connected devices, gateways or systems that use MetaCrust products through this website.

• To respond to demo, pilot, technical and business inquiries.
• To improve the content and performance of the website.
• To meet legal, security and record-keeping obligations.

We do not sell or rent personal information, and we do not use it for automated decision-making.

The website uses essential cookies to remember your cookie preferences. With your consent, we also use Google Analytics 4 cookies to measure traffic. You can accept or decline analytics cookies in the cookie banner and change your choice at any time by clearing your browser cookies for this site.

We use trusted third parties to operate the website: EmailJS to deliver contact form messages, Google Analytics for traffic measurement, and our hosting provider. These providers may process information outside Canada, including in the United States, and are required to protect it.

We keep inquiry information only as long as needed to respond and maintain business records, and then delete it. We apply reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse and unauthorized access.

You may request access to, correction of, or deletion of your personal information, or withdraw consent to its use, by contacting us. We will respond within 30 days.

Questions about this policy or your personal information can be sent to sidra@metacrust.ca or by mail to 100 Signal Hill Rd., St. John’s, NL, Canada. We may update this policy from time to time; the “Last updated” date shows the latest version.